Acceptance of these terms
By accessing or using this website, requesting information, or communicating with Stone Universe Inc. through an online form, you agree to these website terms and any applicable written agreements governing a particular commercial transaction. If you do not accept these terms, please discontinue use of the website.
Permitted website use
This website provides general information about natural stone, porcelain, landscaping materials, warehouse locations, and related services. You may use it for lawful business and personal research. You may not interfere with website operation, attempt unauthorized access, scrape protected content, impersonate another person, submit misleading requests, or use the website in violation of applicable law.
Natural stone variation
Natural stone is inherently variable. Color, veining, mineral deposits, texture, edge appearance, nominal dimensions, thickness, density, and finish may vary between pieces, production lots, quarry sources, display photographs, samples, and delivered material. Photographs and AI-generated lifestyle imagery are illustrative and do not guarantee that a particular shipment will match any image or sample exactly.
Customers and their contractors are responsible for reviewing representative current samples, confirming lot suitability, and verifying that a product and installation method are appropriate for the intended conditions.
Product information and specifications
Published product names, dimensions, finishes, coverage, regional availability, technical information, and catalog content are provided for general reference and may change without notice. Dimensions are nominal or approximate unless expressly confirmed in a signed written order. Website content does not constitute engineering, architectural, installation, waterproofing, slip-resistance, or safety advice.
Quotes, pricing, and orders
A website inquiry, sample request, or displayed product listing does not create a binding offer, reserve inventory, or guarantee pricing. Final pricing, quantities, freight, taxes, payment terms, production tolerances, lead times, and acceptance are governed solely by the written quotation, invoice, purchase order, or other applicable commercial agreement accepted by Stone Universe.
Regional inventory may differ, and availability remains subject to confirmation by the applicable warehouse. Dealers, contractors, and trade customers may be subject to additional account requirements.
Freight, delivery, and inspection
Unless otherwise agreed in writing, customers are responsible for verifying delivery access, unloading arrangements, local permits, storage conditions, and installation requirements. Shipments should be inspected promptly upon delivery. Visible damage, shortages, or incorrect materials must be documented and reported within the period stated in the applicable written order documents.
Returns, cancellations, and claims
Return eligibility, cancellation rights, restocking charges, shipping responsibility, warranty terms, and claim deadlines are determined by the written commercial terms for the specific transaction. Custom-cut materials, special-order items, discontinued products, or opened lots may have restricted return eligibility. Do not install material that appears incorrect or damaged before contacting your warehouse representative.
Intellectual property and trademarks
Website designs, logos, trademarks, product names, written materials, photographs, generated images, downloadable catalogs, and other content are owned by Stone Universe or used with permission and are protected by applicable intellectual-property laws. No content may be reproduced, republished, distributed, or used commercially without prior written authorization.
Disclaimer and limitation of liability
To the extent permitted by law, this website and its informational content are provided on an “as available” basis without representations that all information is complete, current, uninterrupted, or suitable for a particular project. Stone Universe is not responsible for third-party websites, independent installer recommendations, or losses resulting solely from reliance on unverified website content.
Nothing in these terms limits rights or remedies that cannot legally be excluded. Transaction-specific warranties, remedies, and limitations are governed by the applicable written commercial agreement and controlling law.
Updates to these terms
Stone Universe may revise these website terms periodically. Updated terms take effect when posted unless otherwise stated. Continued use of the website after an update constitutes acceptance of the revised website terms.
Questions and contact details
Stone Universe Inc.
2333 Grant Ave
San Lorenzo, CA 94580
Phone: 510-278-8303
For questions about these terms or a specific order, please use the contact page or contact the warehouse handling your project.