Scope of this policy
This policy describes how Stone Universe Inc. may collect, use, disclose, retain, and protect personal information associated with its website, business communications, product inquiries, sample requests, dealer accounts, warehouse visits, newsletters, and related services. Separate agreements may govern information processed for a particular customer relationship.
Categories of information collected
Depending on how you interact with us, information may include your name, company, business role, email address, telephone number, mailing or project address, project specifications, product interests, purchase or inquiry history, and communications with our team.
We may also receive technical information such as IP address, browser and device information, approximate geographic region, pages viewed, referral source, and similar activity needed to operate, secure, or improve the website.
How we collect information
Information may be collected when you submit a contact or quotation form, request a sample, subscribe to updates, apply for a position, establish a dealer relationship, call a warehouse, correspond with our representatives, or otherwise provide it directly. Certain technical information may be collected automatically by hosting, security, analytics, or communications providers.
How we use personal information
We use information as reasonably necessary to respond to inquiries; provide product details, samples, quotations, and customer support; coordinate warehouse availability and deliveries; administer business relationships; communicate relevant updates; improve website performance; prevent fraud; maintain security; and comply with applicable legal obligations.
When information may be disclosed
Information may be shared with employees, affiliated warehouse teams, logistics providers, technology vendors, hosting providers, professional advisers, or other service providers that reasonably need it to deliver requested services or support business operations. Information may also be disclosed when required by law, to respond to lawful requests, or to protect legal rights and security.
Stone Universe does not sell personal information for monetary consideration. Any future advertising, analytics, or data-sharing practices should be evaluated against applicable state privacy requirements before implementation.
Cookies, analytics, and external links
The website or its service providers may use cookies, local storage, server logs, or similar technologies to maintain functionality, remember preferences, understand aggregate usage, and protect the service. You can manage certain cookies through browser settings, although some features may become unavailable.
External map services, social platforms, embedded content, and linked websites operate under their own privacy policies. Stone Universe is not responsible for third-party practices outside its control.
Retention and information security
We retain personal information only for as long as reasonably necessary for business communications, transaction administration, security, legal obligations, recordkeeping, and dispute resolution. Reasonable administrative, technical, and organizational safeguards are used to protect information; however, no internet transmission or storage method can be guaranteed completely secure.
Your choices and privacy rights
Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information; to request information about how it is used; or to opt out of particular marketing communications or qualifying data sharing. We may need to verify your identity before processing a request and may retain information when legally permitted or required.
California residents and residents of other states with applicable comprehensive privacy laws may have additional rights, including the right not to receive discriminatory treatment for exercising available privacy rights. Authorized agents may make requests where permitted by law and subject to appropriate verification.
Children’s privacy
This website is intended for general business and product information and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website. Contact us if you believe such information was submitted.
Policy updates
This policy may be updated periodically to reflect changes in business operations, technology, or legal requirements. The effective date at the top of the page identifies the latest posted version.
Contact and privacy requests
Stone Universe Inc.
2333 Grant Ave
San Lorenzo, CA 94580
Phone: 510-278-8303
To submit a privacy request or ask about this policy, please use the contact page and include sufficient information for our team to respond.